1. Late Cancellations
- Cancellations made within 24 hours of the scheduled session will result in a forfeit of the class payment.
- No credits, refunds or make-up sessions will be provided for late cancellations or no-shows, except under exceptional circumstances approved by the Academy Director.
- Late cancellations with a valid medical certificate are exempt.
- This policy ensures fairness to all athletes and allows our coaches to plan sessions effectively.
2. Class Rescheduling
- Athletes may move to another class day if a spot is available, provided the change is made at least 24 hours before the original session.
- Changes can be made through the Acuity Scheduling system or by contacting the Academy directly.
- If no suitable alternative class is available, the missed session will be forfeited.
3. General Conditions
- Your booking, including a free session, confirms acceptance of these Terms & Conditions.
- Consistent attendance is expected to maintain training continuity and development progress.
- Elite Athlete Academy reserves the right to amend session times or availability with reasonable notice.
4. Marketing & Filming Consent
- By enrolling with Elite Athlete Academy, athletes and parents/guardians consent to the use of photos and videos taken during training and academy events for marketing and promotional purposes, including social media, our website and paid advertising.
- Before an identifiable child appears in paid advertising, we will obtain separate written consent from their parent or guardian.
- Elite Athlete Academy will always act with professionalism and respect, and no personal identifying information (such as full names) will be published without prior consent.
- If an athlete or parent/guardian wishes to opt out of media use, written notification must be provided to the Academy before participation.
5. Refunds or Failing to Cancel your High Performance Monthly Subscription
- It is your responsibility to cancel your subscription before the payment date.
- If your subscription is not cancelled before the payment date, it will be auto-debited and you will receive a recurring training pass.
- If you miss the cancellation date and request a refund, you will be issued a coupon code to use at a later date of your choosing.
6. Purchasing 5-Pack / 10-Packs
7. Injury & Safety
- Our coaches always act professionally and take athlete safety seriously.
- Badminton is a physical sport and carries an inherent risk of injury. Participation is at the athlete's own risk, and each athlete is responsible for taking care of themselves and avoiding injury.
- To the extent permitted by law, Elite Athlete Academy is not liable for any injury, loss or damage arising from participation in training, sessions or academy events.
- Athletes, or parents/guardians of athletes under 18, must tell a coach before the session about any injury or medical condition that may affect participation.